Following the process mentioned below, every time regardless of the size or scope of a project, we are able to produce the same results with each remodel we do, which are beautiful spaces completed according to schedule and budget, and ultimately, happy clients.
Our process begins with a client meeting one of our designers either in their home or in our showroom to discuss the desired project, scope of work, timeline, and budget. During this consultation, the designer may offer advice and opinions, but the purpose of this meeting is more about questions than answers. Average costs and timelines will be discussed, however, without a completed design and product selection, we will not be able to provide a fixed price at this time. At the end of this meeting, the designer will need to attain measurements/photos of the project area and set a follow-up appointment in our showroom.
In most cases, during the showroom visit, the designer will present design(s) for further refinement at the client’s direction. Product selections will also be made at this time, and once the designer has both design and product selections, they can accurately predict the cost of the job, and provide the client with a proposal that we will stand behind. With design, selections, and investment information completed, the client has the opportunity to move forward with the project by making a deposit.
Once a proposal/contract has been written and a deposit made, the design file will be reviewed by our senior designer to ensure all needed information has been documented. The file is then assigned to the project planner who will convert the design file into the planning file. This process will require a site visit by the planner to verify details including dimensions and project viability. Detailed lists of materials will be produced for the procurement officer, and a specific timeline of work will be developed. Upon completion of this step, the file will be reviewed by the planner and designer, as well as our general manager before being released to the next step.
The procurement officer will receive the planning file and begin ordering the materials associated with the project. The expected delivery schedule will be added to the file, and it will be passed on to the scheduler. The scheduler will arrange any subcontractors needed to complete the project and disclose availability to the client. When the client has approved a start date, the scheduler will add this information to the planning file, converting it into the construction file. The project manager will receive this completed file and review it with the planner and designer, while we await the material deliveries. After all, materials have been delivered to us, we are ready to begin demolition at the client’s home.
Demolition typically consists of the careful removal and disposal of any materials necessary, but can occasionally be messy. For this reason, we will begin by preparing the project area with floor protection and wall barriers to contain dust. During the duration of the project, we will need to keep these barriers up to ensure the safety of the client’s home. With the old materials out of the way, the project manager will supervise any modifications to the project area including the removals or additions of walls, plumbing, and electrical lines. Once the modifications have been completed and the drywall repaired, we can begin installing new materials such as flooring, cabinets, counters, backsplashes, tile, plumbing and lighting fixtures, and any other products contracted.
On the final day of the construction phase, the client and project manager will do a walkthrough of the project to verify the client’s satisfaction. If any details are incomplete or incorrect a follow-up appointment will be scheduled for a date after additional products can be procured. Following this appointment, the designer will return to take photos of the completed project and provide the client with any documentation still necessary.